Frecuently
Ask Questions

  • Yes. A concierge fee applies depending on the size of your group and the number of activities arranged.

  • You can reach us via email, WhatsApp, or Instagram — we’ll be happy to assist you through any of these channels to confirm your booking.

  • We always do our best to accommodate your request, even on the same day, depending on the logistics and services required for your experience.

  • We accept bank transfers, deposits, and secure payment links. All payments are made in advance.

  • Yes, we provide official tax invoices upon request.

  • Our cancellation policy varies depending on the service booked. Full details are always included in the personalized quote we send you.

Villas

  • Stays can always be extended, subject to availability.

  • This depends on each property and is possible as long as there isn’t another check-out or check-in scheduled for the same day.

  • Depending on the villa, some include a private chef, while others can be arranged with our additional chef service. Details are always specified in your proposal.

  • When you book your villa through us, the concierge service is included at no extra cost.

Experiences

  • Yes, we do. You can explore it in the Experiences section of our website or contact us via WhatsApp and we’ll be happy to send it to you.

  • Absolutely. We can design fully customized experiences according to your interests.

  • Yes, all our experiences are private — we don’t offer shared tours.

  • Yes, transportation is included in all our experiences. However, if you prefer an experience without transport, we can quote it that way as well.

  • No, experiences can be arranged for one person or as many as you need. Some venues have a visitor limit, but groups can always be divided accordingly.

  • All our experiences are priced per person, depending on the size of the group.

Services

  • There is no minimum or maximum — you can choose as many or as few services as you like.

  • Absolutely. You can book just a transportation service or a full itinerary, depending on your needs.